We started Flutterbye Farm alpaca woven garments to give customers a fair, rewarding and enjoyable shopping experience. We hope you are happy with your purchase. However, if you are not completely satisfied for any reason, please contact us by phone within 30 days of your receipt of the product. You may request a full refund or exchange for products returned to us in original condition at your expense.  Personalized or custom-tailored garments are not returnable for refund or exchange under any conditions.